Notice to our Patients

Visitation:

Saratoga Hospital and Saratoga Hospital outpatient facilities shall respect the rights of patients to choose who may visit/accompany them when they are hospitalized or seen in an outpatient setting.

Visitation and the support of family and friends play an important role in the care and healing of the patients. We welcome all visitors and want to make the visits as comfortable as possible for both the visitor and the patient. Visitors will not be restricted, limited, or otherwise denied on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, age or disability. The patient has the right to withdraw or deny his/her consent to receive specific visitors.

Open visitation may occur 24 hours a day unless clinical limitations are warranted.

Restrictions may need to be placed based on the patient’s needs and safety, including:

• Infection prevention concerns
• Space limitations
• In the Women’s Health Service unit, to honor the “Golden Hour” to support mother baby bonding
• In the Mental Health Unit, to allow the patient to attend group sessions as part of their plan of care
• In Medical Imaging, for safety concerns related to radiation exposure

It is not possible to anticipate every instance that may give rise to a clinically appropriate rational for a restriction or limitation. Please check with the nurse caring for your family member or friend regarding any applied limitation.

Please note: Any visitors arriving after 8 PM must enter through the Emergency Department triage walk-in entrance, as all other doors will be locked.

Resources:

We hope that we were able to meet or exceed your expectations. If for some reason you or your representative have a concern about your time here, you have the right to file a complaint or grievance.  We strive to resolve the majority of concerns within 7 days recognizing that some may be more complicated and require further investigation, in which case, we will keep you informed throughout the process.  Your complaint or grievance may be filled either in person, by telephone, in writing, or electronically to:

The Director of the unit/department where the care was provided                                                            

And/Or

Our Patient Representative

Quality Support Services

211 Church Street

Saratoga Springs, New York, 12866

Phone: 518-580-4182

Email: complaints@saratogahospital.org

And/Or

New York State Department of Health

Centralized Hospital Intake Program

Mailstop: CA/DCS

Empire State Plaza Albany New York 12237

Phone: 1-800-804-5447

Online complaint form at Health.ny.gov

And/Or

The Joint Commission

www.jointcommission.org (Action Center: Report a Patient Safety Event link)

Office of Quality and Patient Safety, The Joint Commission

One Renaissance Boulevard

Oakbrook Terrace, Illinois, 60181

Fax: 603-792-5636

And/Or

Medicare beneficiaries have the right to seek review by the QIO for quality of care issues, coverage decisions, and to appeal a premature discharge by the Medicare patient review organization:

Livanta

Phone: 1-866-815-5440

08/18